Customer Service Associate

Coral Club
An international wellness company with a strong presence in Europe and Asia is looking for a Customer Service Specialist who is passionate about providing exceptional customer service and strives for continual improvement.

Since its founding in 1998, Coral Club has become a leading manufacturer and supplier of products for a healthy lifestyle. The company employs innovative methods and cutting-edge health research and development to offer high-quality products with maximum nutritional content that contribute to a healthy balance in the body.

Job Description, Responsibilities, and Duties

Manage inbound and outbound calls in a timely manner.
Consult with customers by telephone and via email to provide information on order status, shipping inquiries, products, pricing, and availability.
Engage with customers in a friendly and professional manner while actively listening and recording their concerns.
Identify customers’ needs, clarify information, research issues, and provide solutions.
De-escalate situations involving dissatisfied customers by offering assistance and support to find the best resolution.
Provide follow-up on customer inquiries.
Keep records and update customer information within the company database.
Collaborate closely with a small team to ensure a seamless customer experience and operational efficiency.
Assist with any returns, exchanges, or refunds.
Meet company standards for calls in areas such as quality, volume, and accuracy.
Deliver exceptional customer service.

Benefits

We offer a unique opportunity for the right individual to join our business and develop their career in a fast-paced, entrepreneurial, challenging yet rewarding, and supportive environment.

Multinational work environment
Opportunity to develop your skills
Competitive salary package + bonuses
Discounts on company products
Team Building Activities: Participate in regular team-building events that strengthen collaboration and foster a positive work environment.

Qualifications

Prior experience in customer service or a similar role is preferred.
Strong communication skills with the ability to resolve customer issues promptly.
Ability to work collaboratively with team members in a small, dynamic environment.
Detail-oriented and capable of managing multiple tasks simultaneously.
Proficiency in using customer support software and basic office applications (e.g., MS Excel, Word).
A proactive approach to improving customer satisfaction.
Fluency in Bulgarian and English.

Preferred Skills