Subject matter expert

A Data Pro is an award-winning media and business intelligence provider with a 25-year track record in servicing leading international companies and organizations. By combining our people’s expertise with innovative technologies, we make sense of the constant flow of information to generate actionable insights and offer creative solutions.

For our growing team in Media Intelligence desk, we`re looking for Subject matter expert with English and Vietnamese languages on a full-time basis.

The Subject matter expert:

 Participates in the planning, implementation and monitoring of projects in the Media Intelligence desk, monitors the quality indicators and work distribution.

 Participates in on-the-job training.

 Acts as a mentor for current and new employees for the project(s), assists with any issues that arise, shares knowledge, experience and good practices.

 Supports the continuous development of employees, recognizes their strengths and encourages them to use them to the fullest, works with employees on areas for improvement.

 Assists in the coordination of tasks in the team and the distribution of work, is responsible for quality control, proposes and implements improvement measures. Oversees the quality check process for media reports, ensuring accuracy, relevance, and alignment with client expectations.

 Communicates with external customers for the company. Act as the primary point of contact for clients on operational matters, ensuring smooth communication and addressing their needs promptly.

 Works with media intelligence and listening tools (e.g., Brandwatch, Talkwalker, Meltwater) and comfortable with data visualisation tools for presenting insights.

 Analyses complex media data to provide actionable insights and identify trends that add value to client reports.

 Exhibits excellent communication skills to collaborate with clients, internal teams, and analysts while mentoring and guiding team members.

 Efficiently manages multiple projects, meeting deadlines and maintaining high-quality deliverables.

 Handles operational challenges effectively and adapt to the dynamic requirements of clients and projects.

Requirements for the role:

 Perfect English and Vietnamese language /C1-C2 both written and verbal/

 Excellent computer literacy

 Proven understanding of social media platforms, trends and tools

 Experience with media intelligence and listening tools (e.g., Brandwatch, Talkwalker, Meltwater) and comfortable with data visualisation tools for presenting insights

 Organizational qualities and time management skills

 Analytical skills and attention to details

 People managing skills

 Experience managing team would be considered an advantage

What we offer in return:

- A great opportunity to hone your skills in a fast-paced, international environment

- A career path that depends on your results and interests

- Various training and development programs

- A non-corporate atmosphere with flexible processes and agile mindset

- Fully remote or hybrid work mode depending on the employee`s preferences and location

- Regular team building and other events in Bulgaria

- Volunteering initiatives in Bulgaria

- Modern office facilities in several Bulgarian cities

- Centrally located Sofia office with breathtaking rooftop terrace

- Happy team – corporate discounts platform

- Bring a friend referral program

Care

- Additional health insurance

- Multisport card or CoolFit card

- Company sponsored sports initiatives

Please note that only short-listed candidates will be contacted.

If you think you check all the boxes, please send us a CV in English.