User Support Associate (Italian Speakers) / For Social media platform
User support - answering to tickets and chats from users regarding forgot passwords, unable to log in, banned account, etc.;
Two channels of communication - email (using macros and templates) and live chat;
Shifts: 7 days a week on 4 days work/2 days rest rotation. Schedule prepared for the 3 months upfront. Working on holidays is with double payment;
Working hours are only from 9:00AM until 18:00PM
Hybrid model of work, first two months from the office (BSR 2 building - 5 Nikola Tesla str., Sofia), after this 3 days from the office, 2 days from home
If you find it interesting, please confirm and I will process your application further.
Bellow you can find more about the position, but also the stages of applying:
1. Short pre-screening interview over phone, Viber or WatsApp.
2. We will send you a link for a short online testing
3. After we receive your testing, we will contact you to arrange an interview with a Team leader from this department.
4. Feedback from us and if it is positive, an offer 🙂
Social benefits:
- 60 BGN food vouchers.
- 60 BGN transportation allowance.
- Co-financed Multisport card (24 BGN per month).
- Health insurance with Doverie.
- Many useful discounts
Ready to work in a fun and rewarding environment? Apply now!
PS Personal data of the applicants will be processed in strict confidentiality by Alorica Bulgaria EOOD solely for the purposes of selection and recruitment and will not be transferred to other data controllers unless required by law. Applicants provide their personal data on a voluntary basis and will have the right to access and correct their personal data within a reasonable time upon filing a written request.
