Customer Support Agent - German

Company: Confidential Partner (Recruitment by Employify)

⭐ About the role:

Are you a dedicated customer support professional with excellent German skills? Join our partner's team as a Customer Support Agent (in German) for their online platform, and take your career to the next level!

⭐ Key responsibilities:

-Assist customers via phone, email, and chats, providing top-tier support;
-Resolve customer inquiries, troubleshoot issues, and ensure satisfaction;
-Help users navigate the online platform and answer product-related questions;
-Maintain high levels of customer satisfaction and build lasting relationships;
-Collaborate with the team to ensure smooth operations and customer success.

 Requirements:

-C1/2 level of German, both written and spoken;
-Fluent in English, both written and spoken;
-Previous experience in customer support or similar roles is preferred;
-Strong communication, problem-solving, and multitasking skills;
-Ability to work from the office in Sofia;
-Willingness to work on shifts.

⭐ Benefits:

-Sunny office on a great location in Sofia;
-Competitive salary with performance-based bonuses;
-22 days of paid vacation per year;
-Opportunities for professional growth and development;
-Supportive team environment and ongoing training, and more!