Retention/ Sales Specialist (m,f) with German or Romanian

Start: 14th November

Tasks:

As a Retention Specialist, you will be identifying at-risk users based on specific metrics (reduced login frequency, feature inactivity) and proactively reach out to understand their challenges. For example, issues with account creation and payment related queries. You will follow all existing and new processes to serve the customer, increasing customer experience and driving efficiency.

Key Responsibilities:

Serve as a knowledgeable consultant for customers in the sports industry.
Build sustainable relationships and trust with customers through open and interactive communication.
Provide exceptional service, ensuring customers are satisfied with the solutions provided while adhering to company policies and procedures.
Offer feedback and recommendations to optimize internal processes.

Profile:

Fluency in German or Romanian, both written and verbal
Good command of English, both written and verbal
Excellent communication skills
Interest in sports
6-12 months of customer service/sales experience required
Good typing and computer skills (MS Office applications)
Be organized, decision-making and analytical skills
Team player with a great attitude
High school education

Benefits:

Working hours: Mon- Sat - 8:00 am-6:00 pm ( local time for the market)

Competitive salary – 3800 BGN for German,
3200 BGN for Romanian
Convenient office location, close to bus stations and the metro
Comprehensive initial training and onboarding (fully paid by us)
Continuous training and upskilling programs
Professional Development and Career Navigation programs to map out the steps in your desired development
Health and Wellbeing initiatives
Relocation support if needed (accommodation and travel expenses)
Part of the additional benefits are Health and Life Insurance, Multisport card, Transport allowance, Bonus for important life events, Additional paid leave for education, Corporate discounts, Company events and many more!