German Technical Support Specialist
CBT is a specialist recruitment consultancy with a network of recruitment partners across the Globe. We provide permanent and talent leasing recruitment solutions for the Engineering, ICT, and Multilingual sectors. We are looking for candidates for one of our clients based in Sofia, Bulgaria
Main responsibilities:
-
Process support requests;
-
Analyze system logs;
-
Remote troubleshooting;
-
Consistently achieve client KPIs;
-
Utilize and actively participate in the improvement in the existing client Knowledge Database;
-
Provide high level of technical guidance and assistance in problem solving.
Requirements:
-
Good communication skills in German and English, both written and verbal;
-
Interest in Networking and Linux;
-
Strong troubleshooting and analytical skills;
-
Experience with VoIP is an advantage;
-
Customer oriented and pro-active team player;
-
Route and Switch familiarity is a plus;
-
Telecommunications knowledge or education is considered an advantage.
Benefits:
-
Fulltime role with standard working hours Monday – Friday from 10:00-19:00
-
Competitive salary with monthly performance-based bonuses
-
Convenient office location, close to bus stations and the metro - hybrid model of working
-
Professional Development and Career Navigation programs to map out the steps in your desired development
-
Health and Wellbeing initiatives
-
Relocation support if needed (accommodation and travel expenses)