FRONT DESK AGENT/ RECEPTIONIST

Ramada by Wyndham Sofia is a four star hotel located in the city center. Since the beginning of 2014, the hotel operates under the brand Ramada, part of the American Wyndham Hotels. The Group is present in 82 countries and components include 21 brands, of which the most famous are Ramada, Days Inn, Planet Hollywood, Wyndham Grand, Wyndham Garden Hotels and others. With its 601 rooms Ramada Sofia is the largest hotel in the European portfolio of Ramada. The hotel is among the best performing of the Sofia market and has an excellent base for congress and event tourism.

For Front office we are looking for motivated and willing to work with professionals on the position FRONT DESK AGENT/ RECEPTIONIST

KEY OBJECTIVE:

∙ To deliver services meeting and exceeding customers’ expectations

MAIN DUTIES AND RESPONSIBILITIES

∙ Meets, registers, accommodates and provides services to the guests upon their arrival
∙ Offers rooms to clients without prior booking
∙ Keeps guests’ account ready for closing
∙ Closes the accounts related to the main and extra service

REQUIREMENTS FOR THE POSITION

∙ Previous experience on a similar position in a 3*/5* hotel min 1 year, business
hotel experience is an advantage
∙ Professional education/training in Tourism/Hotel Management is an advantage
∙ Experienced user of PMS (Opera is an advantage)
∙ Good command of MS Office applications
∙ Very good English oral and written
. Capability of coping with pressure
∙ Flexibility in working time
∙ Work on shifts, Weekends, Holidays is expected

REMUNERATION PACKAGE

∙ Competitive fixed salary plus bonus
∙ Corporate training and professional development opportunities within the company
∙ Meals on shift & food vouchers

Your application will be treated with confidentiality.
Only short listed candidates will be contacted.
Applications not containing all documents required will not be considered.
The data you provide to us are personal and are subject to protection under
the Law for Protection of Personal Data.