Technical Support Engineer - Renewable Energy (Germany)
ConverterTec is a global specialist in electric power conversion. Since 1995, first variable-speed Concycle® generators and power conversion technology is being used in marine applications, Uninterruptible Power Supply as well as in upcoming wind and solar/PV applications.
As of today we are looking to a legacy of more than 23,000 converter systems in on - and offshore applications, shipped to 47 different countries worldwide, which correspond to more than 45GW.
Our R&D centers in Kempen, Krakow and Sofia as well as our global service hubs support our global customer base on all continents.
We are looking for Senior Technical Support Engineer to join our team in Kempen, Germany. This is a fantastic opportunity for professionals looking to relocate and contribute their expertise to a growing, innovative company.
Your Tasks:
- Provide troubleshooting and other technical support for a range of ConverterTec products via telephone, email, knowledgebase systems, and other suitable communications tools;
- Analyze malfunctions, configure systems and tune/adjust dynamics by using ConverterTec hardware and software;
- Ability to read and work with electrical diagrams, various problem solving by understanding circuit diagrams and base of electronic components;
- Help customers and field service engineers with troubleshooting on electrical convertors and various electrical devices;
- Prepare documentation for customers (technical reports, technical solutions, electrical drawings and manuals);
- Work with electrical measurement equipment (multimers and oscilloscopes);
- Contribute troubleshooting advice into product manuals and available knowledgebase systems;
- May investigate, repair, modify and program spare parts or return parts by using standard test instruments and hand tools.
Additional details:
- Travelling abroad during the training period (6 months) in order to get to know with the specifics of ConverterTec products and issues;
- May participate in an on-call duty customer support service, out of office working hours.
Your Profile:
- Intermediate German level;
- Technical Education - Electrical Engineering, Automation, Electronics;
- Previous experience on a similar role (Renewable energy is an advance);
- Hands-on approach;
- Strong communication soft-skills with customer dealing and approach;
- Excellent troubleshooting and problem-solving skills;
- Understanding electrical and mechanical basic principle.
We offer:
- Package of trainings related to work requirements and health and safety work environment;
- Technical trainings to complete your knowledge and understanding of our power conversion systems;
- GWO- training packages;
- Great work conditions inside a worldwide group;
- Career development opportunities;
- Performance-related bonus;
- Attractive corporate benefits such as JobRad leasing, various discounts, our contribution to private retirement and health care as well as free employee parking and company fitness await you.
