Senior Customer Service Specialist

Our client, JYSK is an ambitious fast-growing Danish Retail company with a solid financial background that values dedicated hard work. The JYSK business concept focuses on selling quality products with a Scandinavian look and feel at very competitive prices.
Due to their growing team, we are searching for motivated and ambitious person to join them as a Senior Customer Service Specialist.
He/She will be located in their head office in Bozhurishte, Sofia.

REQUIREMENTS:
★ Experience in customer service in a retail company will be an advantage, but not required;
★ To be able to make decisions also in tough situations, independent, but also able to motivate people and to follow-up;
★ Flexible and smart person in order to face the challenges in customer service;
★ Good team player with the ability to work fast under stress and pressure and to keep his/her positive motivation;
★ Excellent English skills;
★ Communicative and positive attitude to the customers;
★ To provide high class service;
★ Responsible attitude to work, motivation and desire to learn;

RESPONSIBILITIES:
★ Provide excellent Customer Service to JYSK customers in different channels: phone calls, e-mails, chat, etc. in a timely manner;
★ To deal with customer claims and replacements;
★ To handle undelivered/delayed orders;
★ To report customers’ surveys;
★ To support the stores and secure optimal cooperation between stores & other JYSK CSC;
★ To know the articles, services and follow procedures;
★ To manage the daily tasks efficiently;
★ To upsell and sell additional articles;
★ To actively contributes to meet the team’s goals;

THE COMPANY OFFERS:
★ Opportunities for development and first-class practical trainings;
★ A great company culture;
★ An exciting international working environment;
★ Working hours: 08:30-17:00; 10:30-19:00
★ Food vouchers;
★ Health insurance;
★ Transport costs;

Take this great opportunity to become part of JYSK – an international company that constantly trains and develops its employees at all levels.
If you are interested in this position, then apply as soon as possible and send us your CV.

Horizons Bulgaria is a leading recruitment company specialized in expert and middle management with 20 years of experience in the Bulgarian market. Our team consists of business-oriented consultants with industrial specialization, professional understanding of business trends, and an active approach to recruitment and hiring through various methodologies and innovations.

Horizons owns license No 2118 from 27.09.2016.