Customer Support Agent with English (Night Shifts)

Company: Confidential Partner (Recruitment by Employify)

- About the role:
Are you a dedicated customer support professional with excellent English skills? Join our partner's team as a Customer Support Agent for their online platform and take your career to the next level—all while working night shifts!

- Key Responsibilities:
- Assist customers via chat, email, and phone, providing top-tier support;
- Resolve inquiries, troubleshoot issues, and ensure customer satisfaction;
- Help users navigate the platform and answer product-related questions;
- Maintain high customer satisfaction and build lasting relationships;
- Collaborate with the team to ensure smooth operations and customer success.

- Requirements:
- Fluent in English (written & spoken);
- Knowledge of another language (Italian, Spanish, German, French, etc.) is mandatory;
- Previous experience in customer support or similar roles preferred;
- Strong communication, problem-solving, and multitasking skills;
- Ability to work from the office;
- Willingness to work night shifts.

- Benefits:
- Sunny office in a great location in Sofia;
- Competitive salary + performance-based bonuses;
- 22 days of paid vacation per year;
- Taxi vouchers for your convenience;
- Opportunities for professional growth and development;
- Supportive team environment + ongoing training.

Join us and play a key role in ensuring customer satisfaction for our valued partner. Apply today and take your career forward!

Employify EOOD holds a license from the National Employment Agency № 3817 / 07.10.2024 г.