Customer Support Agent with English (Night Shifts)

Company: Confidential Partner (Recruitment by Employify)

About the role:

Are you a dedicated customer support professional with excellent English skills? Join our partner's team as a Customer Support Agent (in English) for their online platform, and take your career to the next level while working night shifts!

Key responsibilities:

-Assist customers via phone, email, and online platforms, providing top-tier support;
-Resolve customer inquiries, troubleshoot issues, and ensure satisfaction;
-Help users navigate the online tutoring platform and answer product-related questions;
-Maintain high levels of customer satisfaction and build lasting relationships;
-Collaborate with the team to ensure smooth operations and customer success.

Requirements:

-Fluent in English, both written and spoken;
-Any other language (Italian, Spanish, German, etc.) is a huge plus!
-Previous experience in customer support or similar roles is preferred;
-Strong communication, problem-solving, and multitasking skills;
-Ability to work independently and manage your time effectively;
-Reliable internet connection and a dedicated home office space;
-Willingness to work night shifts.

Benefits:

-Food vouchers;
-Sunny office on a great location in Sofia;
-Competitive salary with performance-based bonuses;
-25 days of paid vacation per year;
-Opportunities for professional growth and development;
-Supportive team environment and ongoing training.

Join us and play a key role in ensuring customer satisfaction for our valued partner. Apply today!