Customer Service Representative with English - Sofia (Hybrid/Office)

ResultsCX is a premier customer experience partner to Fortune 100 and 500 companies. We design, build, and deliver digitally influenced customer journeys that achieve the satisfaction and loyalty brands need to thrive and grow, while improving efficiency and reducing costs. ResultsCX’s 30+-year track record for reimagining the customer experience to meet consumers’ evolving expectations has driven growth to more than 20 geographic hubs and approximately 20,000 colleagues worldwide. Results-CX is an equal opportunity and affirmative action employer and will consider all qualified applicants without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, veteran status, or any other protected factors under federal, state, or local law.Are you looking for a new career opportunity? This is your chance to work in a progressive and fast-paced environment! Showcase your skills and be recognized for your achievements as a Customer Service Representative at ResultsCX! At ResultsCX, we provide exceptional customer service to our clients while making a better community for our employees. 

What’s Your Greater?  Come find it at ResultsCX!

Due to our business and operational expansion, we are looking for enthusiastic Customer Service Representatives with solid English to join our team.  

Hybrid is defined as minimum of 2 days per week working from the office and maximum 3 days remotely. Working hours are Monday - Sunday 10:00 - 23:00h.

How can you make a difference?

• Provide customer support services via telephone.
• Achieve customer satisfaction, focusing on customers’ needs, offering the best solution.
• Resolve issues while providing the best services and products for our customers’ experience.

To join our team, you need:

• To be 18 years of age or older.
• Good communication skills.
• Problem-solving skills.
• Good command of English language.
• Basic computer literacy.
• Positive attitude, strong work ethic and ability to work under pressure.
• Willingness to learn, develop and improve.
• Previous experience in Customer Service is considered a strong advantage but not a requirement.

Why join our ResultsCX team?

• Enhance your language skills.
• Highly competitive remuneration package.
• Remuneration package includes Base Gross Monthly Salary of 1800 BGN during the tarining period, 1900 BGN durig the rest of the probation period and 2100 BGN post probation period.
• Opportunity for Performance Incentive after the initial training period has been completed of up to 600 BGN Gross Monthly.
• Opportunity for Sales Through Service Incentive which is unlimited and can be earned in addition to base salary and Performance Incentive.
• Fully paid Induction Training and ongoing development, support, and mentorship.

What we offer:

• Competitive salary.
• Food vouchers.
• Benefits – Employee assistance program, additional health insurance, Discounts, and perks.
• Fully paid training and detailed onboarding.
• Ongoing professional development.
• Career development opportunities and growth within the organization. 
• Comfy office building and workspace.
• Flexibility and work life balance, with our hybrid working model.
• Working hours Monday - Sunday 10:00 - 23:00h.

Only short-listed candidates will be contacted.

If you feel positively challenged by this opportunity, don’t miss out! Training Classes are forming now! We have limited slots. So, apply now and SECURE your spot!