Customer Care Professional with German

Upright Talent Services ltd. is a boutique Staffing & Recruitment company that works cross-industry with the leading companies within the space of BPO and IT/ ITO. We strive to bring the best opportunity to each individual we speak with and aim to maximize the potential of each encounter.

We are currently helping one of our major clients - a market-leading BPO company, in establishing a new Customer Care team.

Main Requirements:
• Previous experience within the Customer Service/ Support or client-facing domain would be considered an advantage;
• Fluency in German language;
• An Intermediate level of English - B1 and above;
• Good communication and computer literacy.

Key Responsibilities:
• Respond to customer inquiries through phone, social media, chat and e-mail;
• Ensure accurate and timely information is provided customers;
• Ensure customer satisfaction.

What the company offers:
• Attractive office location with high-end facilities and great transport communications;
• 40-hour shift-based work week - Monday to Sunday from 10:00 till 02:00;
• Competitive remuneration and social package;
• Travel compensation;
• Performance-related bonuses;
• Additional Medical plan & Life Insurance;
• Excellent Learning & Development programs;
• Company events & an annual appraisal

If you are interested in the position, send across your updated CV in English, and we will contact you shortly to provide further detail.

Only approved candidates will be contacted in a timely manner.

All the information is protected by the Commision for the Protection of Personal Data
(Upright Talent Services Ltd. reg. № 2891).