SERVICE MANAGER

MAVA Industrial SA is an international company that offers compressed air equipment, packaging machines and consumables, fastening systems, and lifting, handling, and weighing equipment. Currently, the company has a central office in Sofia and regional offices in Plovdiv, Sliven, and Ruse. Mava Industrial SA is an exclusive representative of KAESER Kompressoren for the Bulgarian market.

The Service department of the company is based in the central office in Sofia from where all the administrative work, planning and support to the field service technicians in the country takes place.

As a SERVICE MANAGER you will be responsible for ensuring that the quality standarts of the department are kept, follow the work of planning, scheduling and comunication with our clients of the service coordinators and provide technical support to our coleagues and clients.

MAIN RESPONSIBILITIES:
• Managing, following and supporting the work in the department ;
• Comunicating with our clients regarding technical or procedural problems ;
• Keeping track of the planning of repairs and visits of the field service technicians;
• Visiting current and potential clients to discuss and communicate the proper machine maintenance and performance;
• Providing technical assistance and training to the service technicians;
• Control the quality of the work by the technicians and the execution of the orders referring to it;
• Managing the execution of the planned targets by the management;
• Facilitate effective communication within our foreign partners to ensure our continuous improvement in our work

SKILLS AND SPECIFICATIONS:
• Experience in managing Service based structure and operations;
• Technical education graduate- Mechanical or technical specialties;
• Able to prioritize the work in multi-tasking environment;
• Effective verbal, written and presentation skills;
• Written and spoken English – at least intermediate level is a must;
• Analytical, communication and problem-solving skills;

WE OFFER
• Very good working conditions;
• Competitive remuneration package;
• Company car;
• Providing training courses in Global leaders in the Industrial production supplies;

All applications will be treated strictly confidential.
Only short-listed candidates will be contacted.