Technical Advisor (L1) with German and English / First Level Support Deutsch Hybrid

Start: October 2024 or later:

Tasks

• To ensure our German customers’ success by providing training and support during and after the product implementation process 

• To play a key role in evaluating, troubleshooting and resolving any technical concerns and/or questions. 

• To be proactive in terms of suggesting actions that will benefit the company and its employees. 

• Functional understanding of different operating systems and platforms.

Profile:

• Fluency in spoken and written: German B2 and English B2

 • Strong communication, interpersonal and client relationship management skills 

• Accuracy, research skills and attention to detail 

• Good active listening • Ability to anticipate and solve problems; 

• Teamwork skills 

• PC skills 

• Customer service skills  

Benefits:

• Fulltime role with standard working hours Monday – Friday from 09:00-19:00 

• Competitive salary with monthly performance-based bonuses 

• Convenient office location, close to bus stations and the metro •

 Comprehensive initial training and onboarding (fully paid by us) •

 Continuous training and upskilling programs 

• Health and Wellbeing initiatives 

• Relocation support 

Part of the additional benefits are Health and Life Insurance, Multisport card, Transport allowance, Bonus for important life events, Additional paid leave for education, Corporate discounts, Company events and many more!  

Salary 3500 BGN