Customer Service Associate
Coral Club
An international wellness company with a strong presence in Europe and Asia is looking for a Customer Service Specialist who is passionate about providing exceptional customer service and strives for continual improvement.
Since its founding in 1998, Coral Club has become a leading manufacturer and supplier of products for a healthy lifestyle. The company employs innovative methods and cutting-edge health research and development to offer high-quality products with maximum nutritional content that contribute to a healthy balance in the body.
Job Description, Responsibilities, and Duties
- Provide 360-degree customer support across multiple channels (phone, email, chat)
- Handle customer inquiries, resolve issues, and provide product information
- Process and manage customer orders from initiation to fulfillment
- Warehouse operations, specifically assembling orders
- Ensure timely and accurate order fulfillment and coordinate with logistics partners
- Maintain accurate records of customer orders, inventory levels, and delivery timelines
- Generate and analyze inventory and order reports
- Collaborate closely with a small team to ensure a seamless customer experience and operational efficiency
- Assist with any returns, exchanges, or refunds
- Proactively follow up with customers to ensure satisfaction and handle feedback
Benefits
We offer a unique opportunity for the right individual to join our business and develop their career in a fast-paced, entrepreneurial, challenging yet rewarding, and supportive environment.
- Multinational work environment
- Opportunity to develop your skills
- Competitive salary package + bonuses
- Discounts on company products
- Team Building Activities: Participate in regular team-building events that strengthen collaboration and foster a positive work environment.
Qualifications
- Prior experience in customer service or a similar role is preferred.
- Strong communication skills with the ability to resolve customer issues promptly.
- Ability to work collaboratively with team members in a small, dynamic environment.
- Detail-oriented and capable of managing multiple tasks simultaneously.
- Proficiency in using customer support software and basic office applications (e.g., MS Excel, Word).
- A proactive approach to improving customer satisfaction.
- Fluency in Bulgarian and English.
Preferred Skills
- Experience in the wellness or retail industry.
- Knowledge of CRM systems or inventory management software.
