Data Manager

About Handelot:

Handelot is the world’s leading B2B trading platform for Consumer and Industrial Electronics. At the core of our business, we provide unique, custom-made software and services for wholesalers to expand their operations. With over 5,500 international businesses using our system weekly, facilitating more than 75,000 trades daily, and 15 years of continuous growth, we have become the largest platform in our industry. The security, extensive data, and support we offer our members have positioned us as a vital partner for our clients, with significant potential for further expansion in a booming market.

Job Summary:

In this role, you will be responsible for accurately entering data into our systems from emails, messages, and calls, while also providing prompt and professional support to our clients. This position requires excellent attention to detail, clear communication skills, and a service-oriented mindset. You’ll play a key role in maintaining accurate records while assisting customers with their inquiries, ensuring a positive experience on the Handelot platform.

Key Responsibilities:

• Enter and update data from incoming communications (emails, messages, and phone calls) into Handelot’s database systems with accuracy and efficiency.

• Serve as the first point of contact for clients, addressing inquiries and providing information about our platform, services, and processes.

• Respond promptly to customer inquiries, providing solutions or directing queries to the appropriate department when necessary.

• Cross-check data for completeness, accuracy, and compliance with internal standards.

• Proactively follow up on customer requests and ensure a seamless client experience from start to finish.

• Maintain confidentiality of all sensitive information handled and uphold data privacy protocols.

• Support the team with routine administrative tasks, including data verification, filing, and report generation.

• Collaborate with other departments to resolve customer issues, escalating complex cases when necessary.

Requirements:

• High school diploma or equivalent;

• Very good written and verbal communication skills in English; second foreign language is considered an advantage;

• Strong attention to detail, accuracy, and ability to manage data entry tasks alongside customer service responsibilities.

• Communication skills, with a friendly, professional demeanor.

• Ability to multitask effectively, prioritize tasks, and manage time efficiently.

• Problem-solving skills and patience in handling customer inquiries.

• Additional training in data entry, customer service, or administration is a plus.

• Experience with CRM or database software is considered an advantage.

What we offer:

• Standard working hours;

• Guaranteed yearly bonus at the end of the year, depending on performance

• 20 days paid annual leave

• Additional birthday day-off

Why Join Handelot?

• Work for the market leader on the market;

• Work in a fast-paced, collaborative environment with opportunities for professional growth.

• Be part of a company that values both data accuracy and customer satisfaction.

This is a unique opportunity to join a market leader in a rapidly growing industry. At Handelot, we value innovation, commitment, and the ability to drive success, offering a supportive and dynamic work environment.