Support / A - Customer Service
Are you hungry for a challenge?
That's good because at Just Eat Takeaway.com (JET) we have options galore, or as we say, everything is on the table. We are a leading global online food delivery marketplace. Our technology ecosystem connects millions of active customers with hundreds of thousands of connected partners in countries around the world.
Our mission? To enable every dining moment in the world, whether it's customer service, coding or couriers.
About this role: Customer Service Advisor
In this position, you will respond to inquiries from various countries through various channels, using our excellent translation tools to help find solutions to various problems. You will be able to work in an international environment with customers from different takeaway markets.
We rely on you to:
communicating with customers through various channels (email and chat)
Respond to inquiries promptly and professionally
updating information in our systems
Solving problems related to orders, menus, etc.
You strive for a high level of customer and partner satisfaction
We offer:
Competitive salary
Fully Paid Tuition
25 days leave
Pleasant working environment in our office in Sofia
Hybrid operating model 3 days office, 2 days home working
Flexible working hours in shifts
Late Shift Fee Vouchers
Additional health insurance - premium package
Team and company events
Budget for ordering lunch with Takeaway.com app
Budget to order via Takeaway.com
Preferential prices for a Multi-port / Cool fit card
Opportunity to work in a fast-growing global company with many career opportunities
Employee Assistance Program
Bonuses for employee referrals
Preferential prices for a Multisport / Cool fit card
Opportunity to work in a fast-growing global company with many career opportunities
Employee Assistance Program
Bonuses for employee referrals
What will you bring to the table?
Good command of the English language
Good computer skills
Excellent communication skills
Attention to detail
Ability to work in a team and adaptability
Ability to work in shifts (shifts vary Monday - Sunday, incl. national holidays, 09:30 - 23:30; 4 and 8 hours/shift)
Experience in a similar position is optional
In JET it's on the menu
Our teams build internal relationships and work with some of the most famous brands on the planet, giving us a truly international influence in a dynamic environment.
Fun, fast-paced and supportive, JET culture is about movement, growth, and celebration of every aspect of our JETs. Thanks to them, we are one step ahead of the competition.
Inclusion, diversity, and belonging
No matter who you are, what you look like, who you love or where you're from, you can find your place at Just Eat Takeaway.com. We are committed to creating an inclusive culture, fostering a diversity of people and thought, where all employees feel they truly belong and can bring their most colorful selves to work every day.
What else is cooking?
Want to learn more about our JETers, culture or company? Check out our careers site for people's stories, blogs, podcasts and more JET goodies.
