Customer Retention Specialist
We are seeking a Customer Retention Specialist to join our dynamic team targeting international B2C customers. Your main responsibility will be to engage with existing customers, ensuring they remain active and engaged with our services. You will promote current campaigns, reactivate dormant users, and launch targeted campaigns to maximize customer engagement and lifetime value.
You will identify and launch targeted campaigns for specific customer segments to boost engagement. Proactively engaging with existing customers, primarily via live chat, you will promote ongoing offers and incentives. Additionally, customers who are considering discontinuing our services will be redirected to you, allowing you to re-engage and convert them back into active users.
If you are passionate about customer engagement, enjoy sales-driven conversations, and have experience in online services, this role is for you!
What We’re Looking For:
- Previous experience in customer retention, sales, account management and/or digital marketing.
- Strong communication skills, particularly in English (fluency preferred).
- A results-driven mindset with a passion for customer engagement and sales.
- Ability to analyze customer behavior and tailor offers accordingly.
Working Conditions & Benefits:
- Work primarily during afternoons and evenings, including some weekends and public holidays.
- Competitive base salary plus commission-based incentives and additional compensation for non-standard working hours.
- Comprehensive health insurance coverage.
- Sports activity contributions to support an active lifestyle.
- Ongoing training programs to enhance your professional skills.
- Access to our employee investment fund.
- A collaborative and engaging workplace, where your contributions truly matter.
If you’re excited about this opportunity and meet the above requirements, please send your CV and cover letter in English.
All applications will be treated with strict confidentiality.
About Comstream:
Comstream is a thriving organization with about 80 employees and offices in Sweden and Bulgaria. We specialize in connecting IT talent to growth companies and delivering exceptional customer support to a wide range of businesses. Additionally, we are proud to offer and continually enhance our proprietary SaaS platform, Jobshark, for tech recruitment and freelancing.
Over the past few years, we’ve experienced substantial growth, and we’re excited to continue expanding our operations. If you’re looking to join an international organization with a Scandinavian-inspired business culture, Comstream is the perfect place for you. We prioritize your professional growth and foster an environment where you can succeed. At Comstream, teamwork is at the heart of everything we do, and we promote a culture where every voice is heard and respected. Our core principles are rooted in collaboration, empowerment, and freedom, creating a workplace where you can truly make an impact.
For more information, please visit our corporate website at www.comstream.eu.
