Customer Service Agent (m,f) Portuguese Sportswear
Start: 24th February
Locals only
Working hours: for Portuguese: Monday- Saturday 11:00 am to 20:00 pm
Working model: Hybrid if they live in Sofia ( office days Tuesday, Wednesday, Thursday EVERY WEEK) or WAH if they don\\\'t live in Sofia
Tasks:
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Act as a first point of contact for customer product-related inquiries via phone, email, chat and other communication channels
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Provide prompt and accurate responses
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Diagnose and troubleshoot equipment issues by gathering information from customers and utilizing available resources such as manuals and databases
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Follow company policy and guidelines for handling customer interactions
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Provide great customer experience by demonstrating active listening, empathy and positive attitude towards customers
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Document and track all cases and customer information
Skills:
Portuguese B2/ C1 + English B2 both written and verbal
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Patience, empathy, and a customer-centric approach to handling customer inquiries
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Excellent communication skills, both written and verbal, with great active listening skills
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Great analytical and problem-solving skills to identify root causes and provide adequate solutions
- Team player with great attitude with the ability to work independently
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Flexibility to work in shifts and bank holidays which will be compensated according the country’s policy
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Good knowledge of heavy machinery and construction equipment
Benefits:
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Convenient office location, close to bus stations and the metro
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Comprehensive initial training and onboarding (fully paid by us)
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Continuous training and upskilling programs
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Professional Development and Career Navigation programs to map out the steps in your desired development
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Health and Wellbeing initiatives
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Part of the additional benefits are Health and Life Insurance, Multisport card, Transport allowance, Bonus for important life events, Additional paid leave for education, Corporate discounts
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Salary:
- Hybrid - 2800 gross, WAH - 2900 gross
from 1800 to 3000 BGN
