(Fully remote) Technical Support Specialist with Dutch/German/French and English

We are looking for a Technical Support Specialist to join a big international team! If you're empathetic, motivated, and solution-oriented, this is your chance to thrive in a dynamic and supportive environment.

Responsibilities:

- Assist customers with the installation, reinstallation, and troubleshooting of software, ensuring optimal security and performance;

- Provide exceptional customer support for antivirus software by addressing account, subscription, and technical inquiries via phone and remote assistance sessions;

- Make independent decisions while adhering to company policies and regulations;

- Manage all aspects of people interactions with professionalism and courtesy;

- Follow up on outstanding issues to ensure timely resolutions.

Qualifications:

- Fluency in Dutch, OR French, OR German language (written and spoken, at least B2+ level).

- Good knowledge of English language (B2 level);

- Strong attention to detail;

- Intermediate technical PC knowledge and ability to multitask;

- Excellent communication and interpersonal skills.

What You will receive:

- Competitive salary and attractive performance incentives;

- Standard working time (10:00-19:00);

- Pleasant and friendly work conditions;

- Comprehensive training to support your growth;

- A unique benefits package, including: additional health and life insurance, food and wellness vouchers; additional days paid leave, paid breaks;

- Work-from-home flexibility.

Join us to make a difference in customer care while building your career in a supportive, rewarding environment. Apply now!