Customer Support Agent with German and English

Our client, Pleuger Germany is a global leader in the manufacturing and supplying of submersible motors, pumps, thrusters, plunger pumps and related services. Pleuger is based in Hamburg and holds Pleugers´ Centre-of-Excellence with the leading engineering department.
The company´s products and services are recognized worldwide in industries such as energy, mining, water, industrial processing, and oil & gas for their unparalleled reliability and exceptional longevity.
The company is looking for a dynamic, motivated and competent team member, who is passionate about helping others and have excellent communication skills. This professional will work fully remote on the position:

Customer Support Agent with German and English

Main Responsibilities:
- Handle incoming calls
- Communicating with clients via phone and emails in both German and English
- Respond to common questions
- Assist customers with information and other service-related issues
- Identify customer needs and redirect calls to appropriate departments

Main Requirements:
- Fluent written and spoken German and English skills (B2-C1)
- Other languages will be considered an advantage
- Proven experience on a similar role
- Excellent communication and interpersonal skills, with the ability to confidently interact with all departments
- Strong time management skills, ability to work independently
- Familiarity with remote communication tools

The Company Offers:
- Fully remote work
- Working hours: Monday-Friday 08:00-16:00
- A friendly and respectful work environment
- Regular salary adjustments

If you are interested in the position, please send us your CV in English or German.