Customer Care Representative (m,f) with Azerbaijani: Tobacco products

Start: 25th March 2025

Opportunity to choose from hybrid and remote work options, in addition to the existing on-site model. These options are available for both our Sofia and Varna locations.

Tasks:

As a Customer Service Representative, you will be assisting customers via email, chat, and phone, ensuring a positive and efficient service experience.

Also, you will be maintaining a thorough understanding of the products, brand, and industry to provide accurate information and support to customers.
Additionally, you will be conducting research to gather relevant information and provide accurate responses to customer inquiries.

Profile

• Excellent communication skills
• Near Native level of Azerbaijani, both written and verbal
• Advanced knowledge of English, both written and verbal
• Candidates with eligibility to work in Bulgaria
• Previous experience in customer service or a related field
• Customer-oriented attitude
• Good typing and computer skills (MS Office applications)
• Proficiency in using CRM systems
• High attention to detail and accuracy in all tasks
• Ability to work both on your own and within a team
• High school education

Benefits:

• Full-time role with working hours  Monday to Friday 6:00 a.m. – 8:00 p.m. and Saturday and Sunday 8:00 am – 4:00 pm
• Competitive salary – 3200 -3300 BGN
• Convenient office location, close to bus stations and the metro
• Comprehensive initial training and onboarding (fully paid by us)
• Continuous training and upskilling programs 
• Professional Development and Career Navigation programs to map out the steps in your desired development
• Health and Wellbeing initiatives
• Relocation support if needed (accommodation and travel expenses)
• Part of the additional benefits are Health and Life Insurance, Multisport card, Transport allowance, Bonus for important life events, Additional paid leave for education, Corporate discounts, Company events and many more!