Support Specialist with Czech

Job Description

We\'re looking for a Support Specialist with passion for technology to join our Support Team.
We assist corporate clients with their business-impacting technical issues.

So, what’s the role all about?

• Handling Business Clients’ Technical requests via outbound calls, ticketing system and remote sessions

• Analyzing service performance issues

• Setting case priority depending on the client needs

• Providing relevant solutions through established procedures

• Focusing on customer expectations and satisfaction

• Collaborating with other team members to provide high-quality support

You are a good fit for the role if you: 

• Are advanced in both Czech and English

• Have previous technical experience or relevant education

• Have excellent communication skills

• Are able to identify and understand clients’ needs

• Have the ability to present complex information in a simple way

• Are interested in specialization in various Microsoft services

• Are up for a fresh new challenge

What can you expect from us:

• Fulltime role with standard working hours Monday – Friday from 10:00-19:00

• Competitive salary with monthly performance-based bonuses

• Convenient office location, close to bus stations and the metro

• Comprehensive initial training and onboarding (fully paid by us)