Support Specialist (m,f) with Czech

Start: 7th October

Technical Support
Working hours: Mon-Fri 9:00 am-5:30 pm, 9:30 am-6:00 pm, 10:00-6:30 pm, 10:30 am-7:00 pm on rotation 

Training: 2 months from the office, after that 70% home, 30% office

Tasks:

• Handling Business Clients’ Technical requests via outbound calls, ticketing system and remote sessions

• Analyzing service performance issues

• Setting case priority depending on the client needs

• Providing relevant solutions through established procedures

• Focusing on customer expectations and satisfaction

• Collaborating with other team members to provide high-quality support

• Profile:

Languages: Czech C1 / C1-, English B2

Benefits:

Salary: 3000 BGN Gross + bonus

 Continuous training and upskilling programs 

• Health and Wellbeing initiatives 

• Relocation support