Travel Support Representative (m,f) with Swedish platform

Start:  asap

Tasks:

Provide excellent customer service to our clients via the different channels  (inbound calls, outbound calls, email, chat ) and be able to work towards meeting Key Performance Indicator (‘KPIs’)

 • Make sure that all customer queries are answered and their concerns are addressed accordingly; demonstrate empathy 

• Maintain basic knowledge of client products and/or services Participate in activities designed to improve customer satisfaction and business performance 

• Track, document and retrieve information in call tracking database

 Skills:

 Fluent in Swedish, both written and verbal and working level of English. (With basic understanding to industry related terminologies)   Strong computer navigation skills, Keyboarding Skills, internet surfing and PC Knowledge 

• High school diploma with three to six months of relevant experience  is preferred 

• Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly 

• Tolerance for repetitive work in a fast-paced, high production work environment 

• Strong customer service skills, great communicator with ability to work as a team member 

• Ability to rotate shifts, as needed 

Benefits: 

Working hours: Monday- Friday 10:00 am to 7:00 pm

Working model: Hybrid for the people in Sofia / WAH for the ones outside of Sofia

Salary: 3600 BGN gross

 • Competitive salary with monthly performance-based bonuses 

 • Work from any place in the country

 • Comprehensive initial training and onboarding (fully paid by us) 

• Continuous training and upskilling programs 

 • Health and Wellbeing initiatives 

• Relocation support if needed (accommodation and travel expenses) 

Part of the additional benefits are Health and Life Insurance, Multisport card, Transport allowance, 

Bonus for important life events, Additional paid leave for education, 

Corporate discounts, Company events and many more!