Customer Service Specialist with German

By building strong and lasting relationships with our clients and candidates, we create strengths and conditions that move business forward, accelerate personal success and create more sustainable results.

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Our client is one of the largest outsourcing companies with more than 35 years of experience. The company provides service to more than 450 clients and has a presence in 28 countries. For some of their projects, they’re looking for a:

Customer Service Specialist with German – Remote

Responsibilities:

• Communicating with customers via phone and email and resolving queries;
• Providing information regarding clients' products and services, exceeding department productivity standards and quality customer care standards;
• Carrying out customer inquiries in timely and correct manner by predefined rules when escalation is needed;
• Understanding customer’s needs so as to be able to deliver the best solution for each of them in line with our key performance indicators;
• Updating e-records promptly and accurately.
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Requirements:

• High school diploma or higher degree;
• Previous experience in customer service would be beneficial;
• Excellent German skills;
• Good English skills;
• Strong communication and interpersonal skills;
• Ability to multitask with capacity to prioritize urgent matters;
• Good computer skills.

The company offers:

• Competitive remuneration package;
• Social package including: additional healthcare insurance, gift vouchers, sport card discounts;
• Opportunities for long-term professional career;
• Entitlement to company internal training and development accordingly global standards;
• Work from home.

If you are interested in this opportunity please send your CV in English. All applications will be treated with strict confidentiality.

Only shortlisted candidates will be contacted. Our services are free of charge for all applicants.

H&R Consult operates under License 3245/01.12.2021