Customer Service Representative with English (Plovdiv Hybrid)

What’s Your Greater?  Find it at ResultsCX. 

Are you looking for a new career opportunity in a progressive and fast-paced environment? Showcase your skills and be recognised for your achievements at ResultsCX, where we provide exceptional customer service to our global clients while maintaining a supportive environment which helps you grow.

In this role, you will be supporting Europe’s leading media and entertainment company by providing fantastic interactions with their customers. If you have a positive attitude, strong computer skills and the ability to solve problems, we want to hear from you.

Due to our business and operational expansion, we are looking for enthusiastic Customer Service Representatives with solid English to join our team.


What will you be doing?

• Providing customer support services via telephone
• Focusing on customers’ needs and offering the best solution
• Resolving issues while providing the best services and products for our customers’ experience
• Maximising all revenue opportunities in communications with customers 

 
To join our team, you need:

• Good communication skills and command of English language
• Problem-solving skills
• Basic computer literacy
• Positive attitude, the desire to learn new skills and a strong work ethic 
• Previous experience in customer service is preferred but not mandatory

 
Why join our ResultsCX team?

• Enhance your language skills
• Highly competitive remuneration package
• Opportunity to qualify for significant performance incentives after the initial training period has been completed
• Opportunity for sales through service incentive which is unlimited and can be earned in addition to base salary and performance incentive
• Full induction training and ongoing development, support, and mentorship
• Opportunities for progression, including into leadership, operational management, quality and more
• You will receive training and coaching that will enable you to comprehensively answer inbound/incoming customer service calls and through great conversations you will deliver a best-in-class customer experience whilst also having the opportunity to promote additional products, for which, in return, you will receive additional payment and maximise your full earning potential.

 
What we offer:

• Very competitive salary and financial incentives
• Benefits – food vouchers, employee assistance program, additional health insurance, discounts and perks
• Fully paid training and detailed onboarding
• Ongoing professional development
• Career development opportunities and growth within the organisation. 
• Flexibility and work-life balance with our hybrid working model.
• Excellent office location in Plovdiv or Sofia for commuting

 Hybrid is defined as minimum of 2 day per week working from the office and maximum 3 days remotely. 

If ResultsCX can help you make the next move in your career, we want to hear from you.

 Please note, due to the high number of applicants for this position, only short-listed candidates will be contacted.