Customer Support Representative Italian/English language

About us:

We are an iGaming company delivering the best gaming experience to customers worldwide. Committed to innovation and excellence, we strive to provide dynamic entertainment across various digital platforms. Our team is dedicated to offering high level services contributing to our continuous growth and success.

Job Summary:

The Customer Support Representative will be responsible for handling customer inquiries, resolving issues, and providing exceptional support to ensure a positive customer experience. This role requires excellent communication skills, sales skills, a good understanding of online gambling and sports betting, and the ability to work in a fast-paced environment.

Key Responsibilities:

• Respond to customer inquiries via live chat, email, and phone in a timely and professional manner

• Ability to communicate with customers via phone and any other means required to inform of available promotions and retain a portfolio of assigned customers

• Troubleshoot and resolve customer issues related to account access, deposits, withdrawals, and gameplay.

• Maintain a thorough understanding of our casino games, sports betting options, promotions, and policies to effectively assist customers.

• Collect and report customer feedback to help improve our products and services.

• Work closely with other team members and departments to resolve complex issues and improve customer satisfaction.

• Participate in ongoing training sessions to stay updated on new games, features, and industry trends.

• Any other tasks that are assigned by the Customer Service Manager

Requirements:

• High level of English (B2 and above) both written and verbal.
• High level of Italian (B2 and above) both written and verbal.
• Work on 24/7 shift flexible schedule
• Previous experience in customer service.
• Previous experience in the iGaming industry will be considered an advantage
• Knowledge of sports-related topics will be considered as an advantage
• Knowledge of the online gambling industry will be considered as an advantage

What We Offer:

• Opportunity to grow and develop within the IGaming industry
• A supportive and collaborative work environment.
• Competitive salary and benefits package.