Customer Service Agent (m,f) - Polish

Start: 24th February 

Locals only

Working hours: for Polish:  Monday- Saturday 10:00 am to 19:00 pm

Working model: Hybrid if they live in Sofia ( office days Tuesday, Wednesday, Thursday EVERY WEEK) or WAH if they don't live in Sofia

Tasks:

• Act as a first point of contact for customer product-related inquiries via phone, email, chat and other communication channels

• Provide prompt and accurate responses

• Diagnose and troubleshoot equipment issues by gathering information from customers and utilizing available resources such as manuals and databases

• Follow company policy and guidelines for handling customer interactions

• Provide great customer experience by demonstrating active listening, empathy and positive attitude towards customers

• Document and track all cases and customer information

Skills:

Polish  B2/ C1 + English B2  both written and verbal

• Patience, empathy, and a customer-centric approach to handling customer inquiries

• Excellent communication skills, both written and verbal, with great active listening skills

• Great analytical and problem-solving skills to identify root causes and provide adequate solutions

• Team player with great attitude with the ability to work independently

• Flexibility to work in shifts and bank holidays which will be compensated according the country’s policy

• Good knowledge of heavy machinery and construction equipment

Benefits:

• Convenient office location, close to bus stations and the metro

• Comprehensive initial training and onboarding (fully paid by us)

• Continuous training and upskilling programs

• Professional Development and Career Navigation programs to map out the steps in your desired development

• Health and Wellbeing initiatives

• Part of the additional benefits are Health and Life Insurance, Multisport card, Transport allowance, Bonus for important life events, Additional paid leave for education, Corporate discounts

• Salary:

•  Hybrid - 3400 gross, WAH - 3500 gross