Customer Support Specialist (Part-Time, Remote)
Customer Support Specialist (Part-Time, Remote)
📍 Location: Remote
⏳ Commitment: Part-Time (20 hours/month)
🌍 A mission-driven role.
About OneUpOneDown
OneUpOneDown is an AI-powered matchmaking platform that connects women into high-impact mentoring relationships. We believe that mentorship has the power to transform careers, boost confidence, and create a ripple effect of growth and empowerment.
Our mission is to foster a global community where knowledge, experience, and support are shared to help women thrive both professionally and personally.
About the Role
We are looking for a Customer Support Specialist who will play a key role in supporting our users and ensuring that their experience with our mentorship platform is smooth, meaningful, and impactful. You will be the bridge between our technology and the incredible women who use it, helping them navigate the platform, resolve challenges, and feel supported throughout their journey.
This role is more than just customer support—it’s about making a real difference in the lives of mentors and mentees who seek guidance, connection, and growth. Your ability to provide excellent support will directly contribute to the success of each mentorship match, creating a lasting impact in women’s professional and personal lives.
⚠️Important!
English Language & Technical Savviness are required to success in this job, therefore candidates without those qualifications will not be reviewed.
What You’ll Be Doing
- Responding to user inquiries and support requests with care, efficiency, and professionalism.
- Troubleshooting and resolving user issues to ensure a seamless experience.
- Managing and working with software tools to facilitate mentorship matches and optimize the platform’s efficiency.
- Maintaining clear and empathetic communication with users to ensure they feel heard, valued, and supported.
- Collaborating with the team to continuously improve the user experience.
- Embodying and promoting OneUpOneDown’s values, contributing to a mission that supports women’s mentorship worldwide.
Who You Are
✨ Tech-Savvy – You are comfortable working with digital platforms and troubleshooting technical issues.
✨ Fluent in English – You can communicate clearly and professionally with high-level professionals in English.
✨ Experienced in Customer Support or Account Management – You have a background in customer-facing roles and know how to provide top-tier support.
✨ A Relationship-Builder – You understand that every user interaction is an opportunity to build trust and create positive experiences.
✨ Highly Organized & Detail-Oriented – You thrive on structure and can efficiently manage multiple requests.
✨ Disciplined & Self-Motivated – You work well independently, manage your time effectively, and take initiative.
✨ Flexible-Time management - Our team is located in the USA, New Zealand & Europe therefore daily meetings are at different times during the day (this is not a 9-5 pm job).
Why This Role Matters
By helping users navigate their mentorship journey, you are directly supporting women in unlocking opportunities, gaining confidence, and achieving their goals. Your role enables OneUpOneDown to fulfil its mission of creating a world where mentorship is accessible, meaningful, and transformative. Every problem you solve, every response you provide, and every match you facilitate has the potential to change someone’s career and life.
What We Offer
💵Salary – negotiable, based on experience and availability.
💻 Fully remote – Work from anywhere.
📅 Flexible part-time schedule – Work 2.5 days per week (20 hours per month).
🌍 A mission-driven role – Play an active part in a global movement that empowers women.
💡 Opportunities for growth – Be part of a supportive team that values learning and development.
If you’re looking for a role where your work truly matters and where you can contribute to a powerful mission, we’d love to hear from you!
📩 How to Apply – Send your CV + LinkedIn
